15224 Health Services Quality Management System The main goal of quality management in healthcare institutions is to prevent errors in services and to ensure the safety of patients and employees within the institution. In order for systems to be developed in a patient-oriented manner, the institutional culture and management approach in which they operate must be patient-oriented. For this reason, it is important that health management systems are patient-oriented and established to prevent human errors. (Çakır,2007).
The role of quality systems in the field of healthcare is evolving. Since the institution to which patients will apply is the health sector, they aim to choose the best one for them. Institutional services for patients should be evaluated, developed and observed. For this reason, we can explain the importance of the quality certificate as follows; it means that the relevant product or service is good, along with the concept of service quality. When the product or service is shown with existing requirements or standards, it means that that standard complies with the concept of quality. 15224-It can be applied in all health sectors such as basic health, hospital services, pre-hospital care, almshouses, nursing homes, preventive health services, care services for the mentally disabled, physical therapy, occupational diseases health services, dentistry, rehabilitation centers and pharmacies. It is possible to easily integrate the system with ISO 14001, ISO 19001, OHSAS 18001, ISO 27001 and other management systems.
The benefits of this system to businesses are as follows: Planning and control of health services, Giving the health institution the opportunity to manage with processes, Reducing errors and reducing costs thanks to management with processes, Since the system is a risk-based management system, it provides control and risk management in health services, opens the doors of health institutions in terms of health tourism and creates trust for customers.
To summarize, the main structure of the 15224 Health Services Quality Management System standard is as follows: appropriate care, being accessible, continuity of care, being effective, being efficient, being equal, providing evidence, physical and psychological support, informing the patient, patient safety and being accessible on time.
